Refund policy

Made to order, just for you
Every Moon Lvnding piece is printed or embroidered after you order it. Because of that, we can't accept returns or exchanges for the wrong size, color, or a change of mind. Please check the size guide on each product page before ordering. Most of our oversized styles are meant to be ordered in your normal size.

Damaged, defective, or wrong item?
If your order arrives damaged, misprinted, defective, or isn't what you ordered, we'll send a free replacement or give you a full refund.
- Email [email protected] within 7 days of delivery.
- Include your order number, a short description of the problem, and a clear photo of the item.
- Please don't send anything back until we reply. We'll tell you exactly what to do next.

Lost packages
If your tracking hasn't updated or your package hasn't arrived within 7 days after its estimated delivery date, email us and we'll work with the carrier to replace it.

Wrong address
Please double-check your shipping address at checkout. We can't cover orders sent to an incorrect address that was entered at checkout. If a package comes back to us, we'll reship it once you confirm the correct address (reshipping fees may apply).

Cancellations
Need to cancel? Email us as soon as possible. We can cancel for a full refund only before your order goes into production, usually within a few hours of ordering.

Refunds
Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to show up.

Questions? Reach us anytime at [email protected].